College Details
DCM Learning
DCM Learning is one of Ireland’s leading corporate training providers. We offer over 300 short training courses in Project Management, Lean, Management, Agile as well as soft skills training courses in Public Speaking and Time Management.
We work with small and large companies, individuals, Government Agencies, Universities and blue chip companies such as Keelings, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.
Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. The organisation works closely with industry to define the skills and qualifications required to thrive. Our courses are taught by expert practitioners.
DCM Learning is a national provider of learning solutions with offices in Dublin, Cork and Drogheda. We offer over 300 courses covering management, project management, sales, mediation, customer service, finance, communication skills, and more. We also design and develop learning solutions for leading organisations nationally. Our courses, learning and development services and approach are all focused on creating measurable change that drives business growth through people.
We work with small and large companies, individuals, Government Agencies, Universities and blue chip companies such as Keelings, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.
| Assertiveness Skills Training Course Assertiveness is all about finding the right balance, being forthright about what you want while still considering the rights, needs, and wants of others. It helps you to keep people from walking all over you and on the flip side, it can also help you from steamrolling others. In this short workshop, you will learn… |
| Brainstorming Training Workshop Research shows that in the business world, 91% of projects and tasks, do not start unless there has been a brainstorming session. Managers like to get an inisight into many different ideas, instead of sticking with one. Brainstorming creates a positive atmosphere among the team whilst handling a project, and sharing ideas boosts confidence, by… |
| Business Writing Skills Training Does your business writing style get your message across professionally? Learn to plan, organise and structure your writing in a range of professional formats, and expand your personal writing style. As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This… |
| Business Writing Skills Workshop for Managers Does your business writing style get your message across professionally? Learn to plan, organise and structure your writing in a range of professional formats, and expand your personal writing style. As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This… |
| Career Coaching Workshop Attend this Career Coaching course which delves into the key role career coaching plays in assisting with important life and career issues; along with HR strategies, in collaborative, proactive and very marketable ways. Delegates will be equipped with a career-coaching model and will learn the key strategies for dealing with client concerns while using knowledge… |
| Coaching for Executives Workshop This workshop is aimed at introducing the core concepts and methodology of Business Coaching at Director Level. This workshop will take learners through the understanding of what Coaching & Mentoring is, experience being the coach, how a Coaching Culture can be introduced into an organisation or team; plus, the benefits that this will bring to… |
| Coaching Skills for Managers Training This coaching skills training course is considered to be essential training for all managers and supervisors. Being an effective people manager requires you to be able to develop your peoples skills. There is no better way to do this than by knowing how to effectively coach another person. Successful managers are aware of the need… |
| Communication Skills for Senior Managers Communication Skills for Senior Managers is a course run by DCM Learning, Dublin. For more information about Communication Skills for Senior Managers at DCM Learning, please review the details below. |
| Conflict Management Course In business, the right behaviours matter. But getting it right is tricky. Even when we acknowledge the need to change what we do and how we do it, life has a habit of getting in the way, upsetting even the best-laid plans. And just how do we manage those situations that can make us act… |
| Conflict Resolution Course This Conflict Resolution Course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. Conflict in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation… |
| Creative Problem Solving & Decision Making Workshop Effective decisions can only be made with a robust process and an effective evaluation of all the factors. When a problem arises in business, there always has to be a decision made to solve the problem, sometimes solving the problem may not be the most popular decision, as it may not benefit everybody, particularly collective… |
| Credit Control & Debt Recovery Workshop Did you know? 25% of people have bad credit or overdue bills. Thats 1 in 4 people! Collection of overdue accounts is a common problem for many businesses in Ireland. In this regard, each business should consider whether it is doing everything it can to ensure that its customers are paying on time. Our Credit… |
| Credit Control Training Course Did you know? 25% of people have bad credit or overdue bills. Thats 1 in 4 people! Collection of overdue accounts is a common problem for many businesses in Ireland. In this regard, each business should consider whether it is doing everything it can to ensure that its customers are paying on time. Our Credit… |
| Cross Selling & Upselling Course Bringing in new customers is expensive. According to research by Fred Reichheld of Bain & Company, it costs 6 to 7 times more to acquire a new customer than it does to retain an existing customer. We’ve regularly found companies have significant, untapped opportunities for growing existing accounts. Yet cross-selling, up-selling, and growing accounts is… |
| Customer Service Excellence Workshop In this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review… |
| Customer Service Training Course Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers. Our highly practical 1 Day Customer Service training has the ultimate goal of providing your staff with… |
| Customer Service via Email & Online Chat If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but youve got to make… |
| Customer Service via Telephone Workshop This Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently… |
| Data Protection Training for Finance Teams Data Protection Training for Finance Teams is a course run by DCM Learning, Dublin. For more information about Data Protection Training for Finance Teams at DCM Learning, please review the details below. |
| Dealing with Aggressive Behaviour Training Dealing with Aggressive Behaviour Training is a course run by DCM Learning, Dublin. For more information about Dealing with Aggressive Behaviour Training at DCM Learning, please review the details below. |
| Debt Collection Training Course This course has been designed to balance good customer service with good debt collection. The course focuses on good communications and negotiation skills while dealing with the common problem of overdue accounts. We will show you the best collection techniques and how to be firm and effective in your approach. By the end of this… |
| Decision Making Workshop Effective decisions can only be made with a robust process and an effective evaluation of all the factors. We often find it hard to make decisions, particularly collective decisions where people and emotions are involved, which can all too readily paralyse us in to inactivity. In this decision making training programme you will learn how… |
| Dispute Resolution Course Dispute Resolution Course is a course run by DCM Learning, Dublin. For more information about Dispute Resolution Course at DCM Learning, please review the details below. |
| Dispute Resolution Workshop for Managers Did you know? 85% of companies around the world experience conflict in the workplace to some degree. We can all guess that the other 15% are self employed contractors. Conflict is inevitable, regardless of how well your team get along, or how great the business is doing. Dispute in the workplace can be incredibly destructive… |
| Effective Feedback Skills Workshop As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, its often because of something they have done wrong. This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal… |
| Effective Mentoring at Work Training Effective Mentoring at Work Training is a course run by DCM Learning, Dublin. For more information about Effective Mentoring at Work Training at DCM Learning, please review the details below. |
| Effective Negotiation and Influencing Skills Workshop We frequently need to influence the behaviour and decision making of peers, reports and superiors as well as take part in more formal negotiations. Becoming more aware of the impact you have on others as well as understanding what drives your counterparts opinion and position is vital in order to become proficient in influencing and… |
| Embracing Equality & Diversity Workshop An inclusive workplace is one where the human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisations everyday goals and behaviour. At DCM, we aim to provide you with all the information you need to ensure that everybody in your company is fully protected. Why should diversity… |
| Executive Coaching Workshop This workshop is aimed at introducing the core concepts and methodology of Business Coaching at Executive Level. This workshop will take learners through the understanding of what Coaching & Mentoring is, experience being the coach, how a Coaching Culture can be introduced into an organisation or team; plus, the benefits that this will bring to… |
| Facilitation Skills Training Course Facilitators help others to maximise their contribution in groups and teams by creating a supportive and outcome focused environment. You will learn to use a range of tools and techniques to generate enthusiasm for effective results. Facilitation has become an increasingly important part of the managers role. This one-day course will provide you with the… |
| Facilitation Skills Workshop for Managers One of the most important sets of skills for leaders and managers are facilitation skills. These are the “process” skills we use to guide and direct key parts of our organizing work with groups of people such as meetings, planning sessions, and training of our members and leaders. This facilitation skills training course looks at… |
| Facilitation Skills Workshop for Sales Teams One of the most important sets of skills for sales teams are facilitation skills. These are the “process” skills we use to guide and direct key parts of our organising work with groups of people such as meetings, planning sessions, and training of our sales team. This facilitation training course looks at principles, values and… |
| Frontline Management Training This comprehensive frontline management training course is perfect whether you have recently been promoted to a managerial position or youre a senior manager looking to develop your knowledge and skills. Ultimately, great management and people skills will provide a positive impact on your team’s performance, morale and general happiness. Most companies dont offer sufficient training… |
| Google AdWords & Analytics Workshop By attending this workshop you will learn how to get the most value from your pay-per-click (PPC) spend. Learn how to choose the best keywords, write great ad copy and measure the effectiveness of your ads on the leading PPC platform. This Google AdWords & Analytics Workshop explains the PPC landscape and shows how to… |
| Google Analytics Training | An Introduction Google Analytics Training | An Introduction is a course run by DCM Learning, Dublin. For more information about Google Analytics Training | An Introduction at DCM Learning, please review the details below. |
| Handling Difficult Behaviour Training Naturally, no one wants to work with difficult people but unfortunately most people will have to deal with difficult colleagues or customers during their careers. This course has been developed to assist course delegates who need to increase their confidence and skills in handling challenging situations which may arise from dealing with difficult people in… |
| High Performance Leadership Training Course In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.… |
| ILM Level 5 Certificate in Coaching and Mentoring ILM Level 5 Certificate in Coaching and Mentoring is a course run by DCM Learning, Dublin. For more information about ILM Level 5 Certificate in Coaching and Mentoring at DCM Learning, please review the details below. |
| Influencing & Persuading Skills Training We all need to influence people sometimes and most of us need to be better at it. Influencing people is a matter of utilising a range of skills that includes communicating, negotiating, mediating; all done in a confident and assertive manner. There is no right way, nor is there only one way to influence others,… |
| International Customer Service Training Imagine an environment in which people are truly connected to their work and want to provide the best service possible to their customers. Our highly practical 1 day course has the ultimate goal of providing your staff with the tools to provide a consistently high quality customer experience when dealing with international customers over the… |
| Introduction to Management Training Making the transition from being a team member to a Manager can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your team.… |
| Introduction to Presentation Skills Training Audiences forget up to 90% of what you communicate. How can your audience act on your message if they only remember a tenth of it? Creating and preparing an effective presentation takes plenty of planning and a whole lot of skill and time. If you have little or no experience with presentations, this introduction to… |
| Lean Six Sigma Green Belt Course Lean Six Sigma Green Belt Course is a course run by DCM Learning, Dublin. For more information about Lean Six Sigma Green Belt Course at DCM Learning, please review the details below. |
| Management Training Course In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. This course will allow you to do just that. Be the confident manager that people look up to and respect. Someone who… |
| Managing Diversity for Managers Training Why should diversity and inclusion matter to you and your organisation? The answer lies in that one thing we all strive for, success. Mounting evidence shows organisations that are more diverse and inclusive outperform those that are not. In business, everything changes, and with that, its happening all the time. As a manager you must… |
| Managing Diversity in the Workplace Training Managing Diversity in the Workplace Training is a course run by DCM Learning, Dublin. For more information about Managing Diversity in the Workplace Training at DCM Learning, please review the details below. |
| Managing Meetings Training Course There are good meetings and there are bad meetings. Bad meetings seem like they’re never going to end and you leave wondering why you were even present. Effective ones leave you energized and feeling that you’ve really accomplished something. Effective meetings need structure and order. Without these elements they can go on forever and not… |
| Managing People Course This course has been designed for newly appointed and experienced managers to enhance their softskills and allow them to become more confident and competent in all areas that are central to their role. The course puts an emphasis on Employee Engagement and covers Team Development, Performance Management, Coaching and Motivating staff. This practical management course… |
| Managing Stress at Work Training This course will teach you effective techniques for preventing, avoiding and letting go of stress. You will learn to set boundaries for yourself and for others before your stress impacts on your productivity. This one-day course examines the causes of some workplace activities that can be stressful for you and offers highly practical advice to… |
| Mentoring Skills for Managers Ask the best leaders in any organization how they learned to be successful, and you often hear the same answer, they had a good mentor. Mentoring is an essential skill for leaders. For most busy, overworked managers, mentoring employees is done badly, or not at all. What if you spent your entire life achieving but… |
| Middle Management Training Course Middle managers often feel exactly like that: stuck in the middle; neither one thing nor the other; not always responsible for deciding upon organisational change, but often tasked with being the messenger and implementer for it; no longer hands-on in the job that brought them promotion, but not entirely strategic planners either. In a nutshell,… |
| Negotiation Skills for Directors and Senior Managers We all negotiate on a daily basis. We negotiate with our spouses, children, parents and friends. We negotiate when we rent an apartment, buy a car, purchase a house and apply for a job. Your ability to negotiate might even be the most important factor in your career advancement. Negotiation is part of every human… |
| Negotiation Skills Training Course We all negotiate on a daily basis. We negotiate with our spouses, children, parents and friends. We negotiate when we rent an apartment, buy a car, purchase a house and apply for a job. Your ability to negotiate might even be the most important factor in your career advancement. Negotiation is part of every human… |
| New Management Training Course Making the transition from being a team member to a Manager can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your team.… |
| New Manager Training Course Making the transition from being a team member to a Manager can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your team.… |
| Performance Appraisals Training for Software Teams Organisations struggle when trying to apply disciplined methods in the software process. Demanding customers, team conflict and tight deadlines can make it hard for your staff to perform to their full potential. This is why appraising your staff is so vital, it lets them know what they’re doing well and where theyre going wrong and… |
| Performance Management Training Managing your staffs performance is essential, it ensures employees progress and develop and are comfortable in their role. Performance management is much more than just annual reviews. Good managers and team leaders monitor their team and initiate an ongoing, two-way dialogue with employees about expectations, priorities and performance. They dont micro-manage. Effective performance management can… |
| Performance Management Training for Managers Managing your staffs performance is essential, it ensures employees progress and develop and are comfortable in their role. Performance management is much more than just annual reviews. Good managers monitor their team and initiate an ongoing, two-way dialogue with employees about expectations, priorities and performance. They dont micro-manage. Effective performance management can help ensure the… |
| Performance Review Training Performance Review Training is a course run by DCM Learning, Dublin. For more information about Performance Review Training at DCM Learning, please review the details below. |
| Performance Review Training for Managers Reviewing your staff is vital, it lets them know where they stand and how they are getting on within the business. Well-structured performance reviews offer an opportunity to acknowledge the work of staff and address areas in need of improvement. Not only does it give them a sense of worthiness, it helps them progress and… |
| Persuasive Tender & Proposal Writing Workshop Persuasive Tender & Proposal Writing Workshop is a course run by DCM Learning, Dublin. For more information about Persuasive Tender & Proposal Writing Workshop at DCM Learning, please review the details below. |
| Presentation Skills Training Course If you want to learn the advanced skills you need to make an impact on every audience you present to, then this is the course for you. This course takes you past the stage of creating and preparing an effective presentation and focuses on delivering a structured, interactive and engaging presentation to your audience. With… |
| Prezi Training Course Take your presentations from mediocre to magnificent – discover how Prezi is revolutionising the world of business presentations and how you can do the same with your presentation. People remember spaces and stories. Prezi’s use of spatial metaphor helps your audience remember your content better. Each prezi is a place where you can use spatial… |
| Problem Solving Workshop Every business will experience problems, big or small. When a problem arises in business, there always has to be a decision made to solve the problem, sometimes solving the problem may not be the most popular decision, as it may not benefit everybody. We will teach you how to make the right decision by evaluating… |
| Project Risk Management Workshop For every 1 billion invested in projects in europe, 122 million is wasted due to poor risk management and lack of performance. Risk is inevitable in a business organisation when undertaking projects, which is why it is important to manage projects effectively and recognise the risk. This course will give you the golden rules to… |
| Project Risk Management Workshop For every 1 billion invested in projects in europe, 122 million is wasted due to poor risk management and lack of performance. Risk is inevitable in a business organisation when undertaking projects, which is why it is important to manage projects effectively and recognise the risk. This course will give you the golden rules to… |
| Proposal Writing Training Course The thought of writing a proposal overwhelms many people, but the task does not have to be so daunting. The goal is always the same, to influence the reader to make the choice that you have proposed. Your ideas or suggestions are more likely to be approved if you can communicate them in a clear,… |
| Public Speaking Training Course If you want to learn the skills you need to inspire, persuade, lead and motivate every audience you speak to, then this is the course for you. We pride ourselves on being specialists in this field and giving you the best training possible, with powerful techniques taken from the worlds best speakers, allowing you to… |
| Report Writing Training Course Report Writing Training Course is a course run by DCM Learning, Dublin. For more information about Report Writing Training Course at DCM Learning, please review the details below. |
| Retail Sales Course Are your shop floor staff getting the best results they can? Is footfall translated into sales? If you feel your company is losing out on potential sales and customer engagement, let this retail sales training course re-educate and reinvigorate your frontline sales staff. At DCM Learning we work with several national retail brands, transforming the… |
| Sales Course (Includes Telephone Sales) Did you know? It is 5 times harder to make new customers, than to retain them, so it is essential to keep your regular ones happy. Challenge yourself, once you gather followers, you will thrive and sustain your business’ quality and reputation. The secret to outstanding achievement is not talent but a focused persistence. Sell… |
| Sales for Non Sales People Course It’s good to know some sales techniques, even if you don’t work in a formal sales role. We see it all the time, a lot of people have no interest or ability to sell, and as a result they only reluctantly perform their selling duties, and ultimately gravitate back to their comfort zone, such as… |
| Social Media Training Workshop Social Media Training Workshop is a course run by DCM Learning, Dublin. For more information about Social Media Training Workshop at DCM Learning, please review the details below. |
| Speaking and Presenting with Confidence Workshop Do you want to get ahead in life? Climb the ladder to professional success? The secret is reaching out to other people. Become a master communicator and succeed in life, and business. When it comes to communicating, what we say can go in one ear and out the other, and why is this? is it… |
| Specification Writing Training Course Did you know? The average specification writer earns an average of 1049 a week. Writing an effective specification is key to a successful project delivery. If the specification is not fit for purpose, the project will consequently fail to meet expectation with possible significant commercial consequences. It is one of the most important documents you… |
| Staff Appraisals & Review Training Think about it, imagine you worked for somebody who was sour and cold, and no matter how hard you worked, your efforts just weren’t appreciated or acknowledged. Now ask yourself, do you want your employees to think this of you? Appraising your staff is vital, it lets them know where they stand. Not only does… |
| Staff Appraisals Workshop for Managers Staff Appraisals Workshop for Managers is a course run by DCM Learning, Dublin. For more information about Staff Appraisals Workshop for Managers at DCM Learning, please review the details below. |
| Stress Management for Managers Managers regularly find themselves in high pressure situations, picking up on their teams problems or deadlines and this greatly increases their risk of feeling stressed and out of control . Stress management is all about taking charge. Here at DCM, we cant guarantee that we can banish stress forever, but what we can do is… |
| Supervisory Management Course Supervisory Management Course is a course run by DCM Learning, Dublin. For more information about Supervisory Management Course at DCM Learning, please review the details below. |
| Team Building Workshops (Tailored Options) 97% of employees and executives believe lack of alignment within a team impacts the outcome of a task or project. The first rule of team building is an obvious one, to lead a team effectively, you must first establish your leadership with each team member. Have you ever seen a team perform so great that… |
| Team Leader Training Course Making the transition from being a team member to a Team Leader can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your… |
| Technical Report Writing Training Technical Report Writing Training is a course run by DCM Learning, Dublin. For more information about Technical Report Writing Training at DCM Learning, please review the details below. |
| Technical Writing Training Course Technical Writing Training Course is a course run by DCM Learning, Dublin. For more information about Technical Writing Training Course at DCM Learning, please review the details below. |
| Tender Writing Training Course Tenders, if were honest, are something most businesses would prefer to avoid. Writing a tender takes a lot of time and effort. Thats why getting help is worthwhile. Even when a contract is not put out to tender, winning the business still frequently involves writing a sales proposal. Yet many people see it as a… |
| Train the Trainer Workshop The right subject taught in the wrong way can lead to disaster, loss of money and loss of time. Nobody wants to be trained by someone who has not got the ability to pass on their knowledge, whether or not they are experienced in the subject. This practical and interactive course enables individuals to develop… |
| Training Delivery and Evaluation Course QQI Level 6 This comprehensive course covers the fundamentals of design, delivery and evaluation of training. The practical course provides a comprehensive foundation for trainers in training session design, development and delivery. Upon completing this course, future trainers and experienced professionals will be able to clearly identify the requirements of their training role and formulate appropriate training objectives.… |
| Training Needs Identification & Design Course QQI Level 6 Training Needs Identification & Design Course QQI Level 6 is a course run by DCM Learning, Dublin. For more information about Training Needs Identification & Design Course QQI Level 6 at DCM Learning, please review the details below. |
| Upselling for Call or Contact Centres Training Upselling for Call or Contact Centres Training is a course run by DCM Learning, Dublin. For more information about Upselling for Call or Contact Centres Training at DCM Learning, please review the details below. |
| Upselling for Customer Service Training For many of us, the thoughts of upselling might bring up images of sleazy salespeople trying to line their pockets by selling us extra stuff we dont need. Unfortunately, sometimes that does happen. What if you could make your customer feel like an upsell is helping them, then youll both win. Did you know? 70%… |
| Wellness at Work Workshop The cost to the economy resulting from death and disability as a result of illnesses such as heart disease and stroke is in excess of 8 billion a year! This exerts a tremendous burden on the workplace: lost man hours, lost productivity due to sick leave and absenteeism. Therefore, it is in the workplaces best… |
| Workplace Coaching Training Workplace Coaching Training is a course run by DCM Learning, Dublin. For more information about Workplace Coaching Training at DCM Learning, please review the details below. |
| Writing a Tender Specification Workshop Writing a Tender Specification Workshop is a course run by DCM Learning, Dublin. For more information about Writing a Tender Specification Workshop at DCM Learning, please review the details below. |
| Writing Effective Business Reports Workshop Writing Effective Business Reports Workshop is a course run by DCM Learning, Dublin. For more information about Writing Effective Business Reports Workshop at DCM Learning, please review the details below. |
