Customer Service via Email & Online Chat

If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but youve got to make your communications clear and concise. This course guides and equips participants with practical skills in driving effective email customer service campaigns encompassing design, delivery, testing, and analysis.