OTC: Certificate in Managing Service Quality

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OTC: Certificate in Managing Service Quality is a 6 week, QQI, Level 6, €395 – ‘Fast track’ management CPD module, which starts Feb 20th, 2023. Apply by 06-02-2023.

This course is aimed at First line supervisors & managers in the human services & non-profit sector, people interested in disability services and safeguarding.

OTC: Certificate in Managing Service Quality

Are you a manager who is dealing with the difficulties of delivering a quality service? Are you a new manager? Do you want to become a manager or supervisor?

The course is for current/prospective first line supervisors and managers who are looking to develop their management skills in an accredited programme created specifically for the human services and non-profit sector.

The six-week course takes contemporary best practices in service quality and safeguarding and supports you to manage these areas in the human services and non-profit sector.

This accredited, professional course is also the second module of our 2-module Fast Track Management course for PICs. The first module is the Certificate in Key Management Skills.

Certificate in Key Management Skills

The course is QQI approved HET Award at Level 6 on the National Framework of Qualifications.  Successful participants will be awarded a single subject Certificate in Managing Service Quality and Safeguarding and hold 10 Credits towards the Certificate in Applied Management (Human Services). 

See full details of the course here.

The Open Training College

The Open Training College offers courses in management, social care and continuing professional development. Courses at the Open Training College include applied management, professional development, professional social care, intellectual disability practice and CPD courses. We exist to provide accredited training courses and consultancy services to the human services and non-profit sector.

Our knowledge and expertise:

  • Provides people with the skills required to effectively perform their professional roles through courses
  • Directly addresses the operational and strategic challenges experienced by organisations within the sector
  • Makes a constructive contribution to policy and professional practice
  • Offers positive outcomes for service users by encouraging best-practice person-centred processes and competencies

At the Open Training College, our degree level and professional development courses and programmes provide disability and social care professionals with the skills required to deliver effective person centred services. Our accredited certificate, degree and professional development courses and programmes provide people with the knowledge and skills required to manage effectively in a challenging environment. The Open Training College has spent over 20 years working as training experts. In that role we have combined extensive first-line experience with a detailed knowledge of the strategic and operational dynamics of the space.

Established by St. Michael’s House in 1992, our philosophy is, and always will be, shaped by the demands of our sector and the needs of our staff, students, client organisations and service users. We believe that everything we do has to make a difference. To achieve that, it:

  • Must be sector-specific
  • Has to be practical in every sense of that word
  • Remain relevant and meet the highest possible standards of professional practice
  • Reflect the realities of people’s lives

This commitment has driven our desire to create a community of learning and professional practice, one that focuses on the acquisition, dissemination and practical application of knowledge and expertise.

 We believe that this approach – built on collaboration between ourselves, our students and the more than 220 organisations we work with – has created a unique environment in which people from the human services and non-profit sector can learn and work together in ways that make a real difference to our service users.  It has driven:
  • Who we are
  • Our relationship with students and the courses we provide
  • The kind of consultancy services and partnerships we have built up over the last quarter century

Explore courses here

Steven Galvin

Get Creative at Griffith College this February 2023!
239 Scholarships Awarded to UCC First Year Students


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