OTC – Managing Service Quality – 6 weeks, QQI, Level 6, €395 – ‘Fast track’ CPD module – starts February 26th, 2024

By Steven Galvin - Last update

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Are you a manager who is dealing with the difficulties of delivering a quality service? Are you a new manager? Do you want to become a manager or supervisor?

OTC is offering a Certificate in Managing Service Quality and Safeguarding for first line supervisors & managers in the human services & non-profit sector, people interested in disability services and safeguarding.

The course is for current/prospective first line supervisors and managers who are looking to develop their management skills in an accredited programme created specifically for the human services and non-profit sector.

The six-week course takes contemporary best practices in service quality and safeguarding and supports you to manage these areas in the human services and non-profit sector.

This accredited, professional course is also the second module of our 2-module Fast Track Management course for PICs. The first module is the Certificate in Key Management Skills.

Read OTC tutor Joe McDonald’s blog post on how you and your organisation can enhance the quality of supports that you provide.

About The Open Training College

The Open Training College (OTC) offers courses in social care, management and continuing professional development. Courses at the OTC include applied management, professional social care (CORU approved, Level 7), contemporary disability studies (Levels 7 and 8), intellectual disability practice (Level 5) and shorter CPD courses (Levels 5-7 and OTC certification through bespoke training). The College provides accredited training courses and consultancy services to the human services and non-profit sectors.

Their knowledge and expertise:

• Provides people with the skills required to effectively perform their professional roles through courses
• Directly addresses the operational and strategic challenges experienced by organisations within the sector
• Makes a constructive contribution to policy and professional practice
• Offers positive outcomes for service users by encouraging best-practice person-centred processes and competencies

The OTC’s degree level and professional development courses and programmes provide disability and social care professionals with the skills required to deliver effective person centred services. Their accredited certificate, degree and professional development courses and programmes provide people with the knowledge and skills required to manage effectively in a challenging environment. The Open Training College has spent over 30 years working as training experts. In that role they have combined extensive first-line experience with a detailed knowledge of the strategic and operational dynamics of the space.

Established by St. Michael’s House in 1992, the OTC’s philosophy is shaped by the demands of their sector and the needs of staff, students, client organisations and service users. They believe that everything they do has to make a difference. To achieve that, it:

• Must be sector-specific
• Has to be practical in every sense of that word
• Remain relevant and meet the highest possible standards of professional practice
• Reflect the realities of people’s lives

This commitment has driven their desire to create a community of learning and professional practice, one that focuses on the acquisition, dissemination and practical application of knowledge and expertise.

This approach – built on collaboration between the College, their students and the more than 230 organisations they work with – has created a unique environment in which people from the human services and non-profit sectors can learn and work together in ways that make a real difference to their service users. It has driven:

• Who they are
• Their relationship with students and the courses they provide
• The kind of consultancy services and partnerships the College have built up over the last 30 years.


For more information about courses and programmes at the Open Training College, view our courses in the Nightcourses.com Course Finder.

Steven Galvin

New AI Accelerator Programme for Start-Ups at UCD
BA in Social Care 2024-25 – 3 Years – QQI Level 7, CORU approved - opens for applications late-March 2024.


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