Course Description

Hotel Guest Relations and Customer Service





  • Customer Service

  • Reception & Front Office Skills

  • Word Processing

  • Principles and Practice of Selling

  • Tourism Principles & Practice

  • Tourism Information & Administration

  • Personal & Professional Development

  • Travel Agency Service Skills

  • French (option)

The Hotel Guest Relations and Customer Service course at Cathal Brugha FET is listed in Courses.ie's national courses finder.
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Training ProviderCathal Brugha FET
Course LocationDublin
Location PostcodeDublin 1
Course TypeClassroom Based
Course QualificationLevel 5 Certificate
Awarding BodyQQI
Awarding Body DetailsTourism with Business
Course Start Date9th September 2024
Course End Date30th May 2025
Course Durationone academic year
Course Fee50
Entry RequirementsLeaving Certificate/LCA

QQI Level 4 Award

Students who may not have formal academic requirements but who have the ability to successfully participate on the course will be considered. (RPL Recognition of Prior Learning)

Mature applicants welcome

If English is not your first language you may be asked to complete an English assessment
Career PathOn completing this award, students secure employment in areas such as business administration, customer service, hotel and hospitality sectors, and tourism businesses.

This QQI award also provides progression routes to further third level studies in the tourism and hospitality sector
Course Code5M5011
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Course Provider

Cathal Brugha FET



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Connolly House, North Strand, Dublin 1 D01 Y160, Cathal Brugha FET Marlborough St, Dublin 1 D01 X8V0, Dublin City North, Dublin, Republic of Ireland. Eircode: D01 X8V0

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    Cathal Brugha FET
    Connolly House, North Strand, Dublin 1 D01 Y160
    Cathal Brugha FET Marlborough St, Dublin 1 D01 X8V0, Dublin City North, Dublin
    Republic of Ireland
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