Master the skills of a concierge and learn their exciting roles across various sectors in this free online course. This free online course provides you with an in-depth understanding of the role and methods of a concierge. We explore the various industries that use various types of concierge services and demonstrate the skills they require to help you succeed. We investigate typical work environments facing a concierge and the code of etiquette that guides them. Sign up for this course that prepares you to work in this often-glamorous industry.
| College | Alison |
| Course ID | 188533 |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Explain the role of a concierge in the hospitality, corporate and lifestyle management sectors • Outline the skills required of a concierge • List various types of concierge services found around the world • Discuss the principles that guide a concierge service business to success • Identify the services it offers • Define ‘negotiation’ and outline its stages • Summarize the four possible outcomes of a customer’s satisfaction level for the service provided • Explain the significance of a Service Level Agreement (SLA) • Describe the etiquette governing a concierge’s work environment |
| Course Code | 4260 |
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