Certificate in Patient Safety Complaints Advocacy - 12 weeks - QQI HET SPA Level 7 - Blended - Starts Feb 10th, 2026, Apply by Jan 30th.
This course is intended for people who will be working as advocates for patients wishing to make complaints about the service they or a family member has received from state-funded health or social services. Those participating in the course may be employees of the Patient Advocacy Service, working as advocates from independent Advocacy services or may be working as Patient Advocates within the HSE.
Students will learn about the complaints process within the HSE and the role of advocates in supporting people wishing to make complaints. Students will also gain an in-depth knowledge of the Empowerment model of advocacy which will form the basis of the approach taken by the new service. The skills, principles and values needed to be an effective advocate will be explored and opportunities for students to develop these skills will be provided.
