Courses in Dublin 8
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97% of employees and executives believe lack of alignment within a team impacts the outcome of a task or project. The first rule of team building is an obvious one, to lead a team effectively, you must first establish your leadership with each team member. Have you ever seen a team perform so great that…
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Making the transition from being a team member to a Team Leader can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your…
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Technical Report Writing Training
Writing Skills Course by DCM Learning - DublinReports play an important part in the life of many professional people: they are a link between writer, colleagues and clients worldwide. Reading and writing reports occupies a considerable proportion of working time, particularly for senior staff. Yet many professionals (including those in engineering and technology) lack confidence in their report-writing skills, and feel that…
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Scientific, engineering or other technical knowledge is wasted if you can’t communicate it. Good technical writing skills are vital if you actually want anyone to read – and then act on – your research findings, ideas or recommendations. Our approach to technical report writing is to look at writing about complex subjects in a succinct…
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Tender Writing Training Course
Finance Course by DCM Learning - DublinTenders, if were honest, are something most businesses would prefer to avoid. Writing a tender takes a lot of time and effort. Thats why getting help is worthwhile. Even when a contract is not put out to tender, winning the business still frequently involves writing a sales proposal. Yet many people see it as a…
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Train the Trainer Workshop
Training & Development Course by DCM Learning - DublinThe right subject taught in the wrong way can lead to disaster, loss of money and loss of time. Nobody wants to be trained by someone who has not got the ability to pass on their knowledge, whether or not they are experienced in the subject. This practical and interactive course enables individuals to develop…
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Training Delivery and Evaluation Course QQI Level 6
Training & Development Course by DCM Learning - DublinThis comprehensive course covers the fundamentals of design, delivery and evaluation of training. The practical course provides a comprehensive foundation for trainers in training session design, development and delivery. Upon completing this course, future trainers and experienced professionals will be able to clearly identify the requirements of their training role and formulate appropriate training objectives.…
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Training Needs Identification & Design Course QQI Level 6
Training & Development Course by DCM Learning - DublinThis course will equip you with the skills required to carry out a training needs analysis. You will be able to make recommendations and implement findings to ensure a good return on your training investment. Course participants would include the following; training directors and managers, as well as training and development specialists and coordinators. This…
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Upselling for Call or Contact Centres Training
Telesales Course by DCM Learning - DublinCommonly, call centers are focused on customer service and used to help customers solve problems or find solutions which may be great for the brand and product, but this singular purpose can turn a call center into a money pit for the companys bottom line. If you and your staff are not using any upselling…
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Upselling for Customer Service Training
Customer Service & Care Course by DCM Learning - DublinFor many of us, the thoughts of upselling might bring up images of sleazy salespeople trying to line their pockets by selling us extra stuff we dont need. Unfortunately, sometimes that does happen. What if you could make your customer feel like an upsell is helping them, then youll both win. Did you know? 70%…
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User Interface Design
Online Learning, Graphic Design Course by Digital Skills Academy - Dublin City South, Co. DublinThe User Interface Design course enables participants to devise the optimal way to present information to end users via desktop and mobile devices. Taught by an industry expert, the course gives participants the opportunity to look at User Interface Design from the user’s point of view, focusing on their needs and usability requirements. Participants will…
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Web Graphics Design and Production
Online Learning, Graphic Design Course by Digital Skills Academy - Dublin City South, Co. DublinThe course addresses Web Graphics Design and Production by providing participants with the knowledge and skills needed to design, edit and publish graphics, images and texts. Participants will learn how to devise layouts for the web and gain hands-on techniques using Adobe Photoshop and Illustrator. The course will also cover ideation techniques to help participants…
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Wellness at Work Workshop
Work Life Balance & Well Being Course by DCM Learning - DublinThe cost to the economy resulting from death and disability as a result of illnesses such as heart disease and stroke is in excess of 8 billion a year! This exerts a tremendous burden on the workplace: lost man hours, lost productivity due to sick leave and absenteeism. Therefore, it is in the workplaces best…
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As a manager, you aren’t truly successful unless your employees are as well, and What separates a beginner manager from a manager who invites employee transformation? It’s all about where the manager focuses, on the employees problem, or on the employee as a person. Show your employees what they cannot see, say to them what…
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Writing a Tender Specification Workshop
Compliance & Regulatory Course by DCM Learning - DublinThis one-day workshop is a must for anyone seeking to improve performance and understanding in this key area of professional practice. As buyers continue to outsource increasingly complex goods and services, the impact of specifications on risk management and value for money has become more and more important. This course gives you a practical hands-on…
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Writing Effective Business Reports Workshop
Writing Skills Course by DCM Learning - Dublin73% of employers are looking for candidates with good report writing skills, so when youre fumbling for words and pressed for time, don’t be tempted to dismiss good business writing as a luxury, its a skill you must cultivate to succeed. Don’t quit, enhance your skills even further. Learn how to capture your thoughts on…