Tourism Information and Administration QQI L5-NEW

Participant Profile:
This programme module aims to equip the learner with the knowledge, skill and competence to work independently in a tourist information office or in the front office of a range of tourism enterprises. NOTE: Skills to Advance funding is available for eligible applicants in employment to up skill. Contact mulgravesta@lcetb.ie for more information. NOTE: This is a classroom based course

Programme Description:
• Effective front office in a tourism enterprise. • Principles of marketing, retail selling, display and merchandising. • Identify the key aspects of legislation relevant to the tourism sector and to business administration. • Reservations process including, source of reservation, enquiry, rate quotation, availability. recording confirming, maintaining, reporting, cancelling. • Sources of reservations in the tourism and hospitality sector. • Demonstrate best practice in personal presentation, hospitality, communications and customer care. • Complete a range of front office and information office administrative tasks including, reservations and record keeping. • Explain the need for remaining independent and impartial in providing tourist information. • Provide advice to visitors on Access and internal transport, Route planning, Accommodation and grading, Food and drink, Entertainment, Coach and walking tours, Places of interest • Services, Events, activities and amenities • Communicate visitor information verbally, electronically and in writing. • Manage cash and stock levels, including payments, operating basic cash control and applying appropriate safeguards. • Use skills in selling, cross-selling and up-selling a range of goods, services and literature available locally, regionally and nationally. • Devise strategies for extending visitor stay and maximising visitor spend. • Use judgement and appropriate techniques in prioritising provision of service. • Manage compliments, comments and complaints, assessing, documenting and forwarding visitor feedback through appropriate channels, Record visitor statistics. • Select appropriate techniques for converting enquiries into bookings and for closing a sale • Demonstrate respect for diversity in lifestyles, religion, ability and culture among colleagues and visitors. • Demonstrate good hygiene, security, health and safety practices in compliance with current legislation and regulation.