Reception/Frontline Office Skills QQI L5-Classroom

Participant Profile:
This course is suitable for those who wish to equip themselves with the knowledge, skill and competence in the concepts and principles underpinning Reception and Frontline Office Skills. NOTE: This is a classroom based course NOTE: Skills to Advance funding is available for eligible applicants in employment to up skill. Contact mulgravesta@lcetb.ie for more information.

Programme Description:
• Skills, functions and responsibilities of a receptionist or front line office representative within an organisation • Products, services, key policies, structures and personnel of an organisation • The range of telecommunications network equipment used within a reception and or front office context • How to source information from the internet, reservation systems, postal services, call and or courier logs and messaging service • Aspects of safety and health at work legislation pertaining to working within a reception context • Information flows within an organisation • Apply a range of communication skills including personal, interpersonal and technological proficiencies • How to operate a range of equipment in the reception area • Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages • How to respond quickly in pressurised reception related circumstances requiring fast and efficient comeback • Display a professional approach to receiving visitors, use effective customer service skills and use initiative around unexpected visitors and maintain composure when dealing with complaints • Present a range of documents including order form, invoices and processing travel expenses Apply a range of general administrative skills within the reception and or front office context e.g. filing, booking and preparing for board meetings or conferences etc.