Quality Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instill an ethos of exceptional customer service into the culture and workings of an organisation. It will focus attention on enhancing participants’ skills in delivering exceptional customer service to both the internal and external customer. This course will develop participant’s interpersonal skills with a focus on communication (face to face, online and when on the telephone) including how to deal with complaints, conflict and criticism and how to actively listen to customers.
Course Content
The course will cover the following areas:
Further information about the Quality Customer Service course is available on the IPA website here. (ipa.ie)
| College | Institute of Public Administration |
| Course ID | 184407 |
| Course Location | Ballsbridge, Dublin |
| Location Postcode | Dublin 4 |
| Course Type | Classroom Based |
| Course Start Date | 13th June 2024 |
| Course End Date | 13th June 2024 |
| Course Duration | One Day |
| Course Time | 10:00 am to 4:30 pm |
| Course Fee | POA |
Maintaining healthy employee relations in an organisation is a pre-requisite for organisational success.
This two-day online Social Media Strategy course has been designed specifically for the Irish Public Service to enable staff to produce an effective strategy for managing social media and to significantly improve communication and engagement.
This Professional Diploma has been developed in conjunction with the Irish Human Rights and Equality Commission.
The aim of the Diploma in Finance is to extend and deepen the understanding gained at the Certificate in Finance level.
