Course Description

NCFE Level 3 Certificate in Principles of Customer Service

NCFE Level 3 Certificate in Principles of Customer Service is a course run by South London College, Dublin. It is a 'Online Learning' course with a duration of 220 Guided Learning Hours. NCFE Level 3 Certificate in Principles of Customer Service gives a Course Qualification of Level 3 Certificate. For more information about NCFE Level 3 Certificate in Principles of Customer Service at South London College, please review the details below.

NCFE Level 3 Certificate in Principles of Customer Service

Customer service is crucial to the overall success of any company or organisation across the spectrum. The NCFE Level 3 Certificate in Principles of Customer Service is designed to provide you with a comprehensive overview of what it takes to work in the customer service sector. Customer service is integral to a wide range of industries. The course will explore the best principles and practices on how to deliver outstanding customer service to your customers. You will learn the fundamental concepts of customer service and how, when delivered properly, it can lead to high-level performance in the workplace. This course acts as a thorough guide on how to tackle customer complaints, retain customers and exceed their expectations.

The course will discuss key topics which include understanding the customer service environment, resolving customer problems quickly, principles of business, managing performance and conflict in the workplace and the importance of equality and diversity.

The NCFE Level 3 Certificate in Principles of Customer Service will provide you with a solid understanding of how customer service can be effectively delivered to all departments within an organisation. It is a collaborative effort and is useful to anyone who wants to have a career in an array of sectors such as retail, sports, tourism and health public service.

Course Curriculum

Understand the Customer Service Environment [R/507/5627]
Principles of Business [L/507/4329]
Understand how to Resolve Customer’s Problems or complaints [D/507/5565]
Understand Customers and Customer Retention [K/507/5634]
Understand How to Monitor customer Service Interactions and Feedback [M/507/5568]
Understand Equality, Diversity and Inclusion in the Workplace [K/507/4337]
Understand how to Manage Performance and Conflict in the Workplace [D/507/5646]

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Course Objectives

Provide learners with extensive knowledge that is required to gain employment in customer service roles in a wide range of sectors
Learn the best principles and practices of providing effective customer service, such as retaining customers, and resolving customer complaints and problems quickly
Understand how customer service delivery affects customer expectations

Course Description

Qualification type: Level 3 Certificate
Qualification title: NCFE Level 3 Certificate in Principles of Customer Service
Accreditation status: Accredited
Level: 3
Guided Learning Hours (GLH): 220
Total Qualification Time (TQT): 240
Qualification number (QN): 60170736

Method of Assessment

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service, learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence, which demonstrates the achievement of all the learning outcomes and assessment criteria.


Those who successfully complete the course will be awarded the NCFE Level 3 Certificate in Principles of Customer Service Certificate. The qualification will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Awarding Body

CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership.

NCFE is a National Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Other Benefits

Written and designed by the industry’s finest expert instructors with over 15 years of experience
Repeat and rewind all your lectures and enjoy a personalised learning experience
Unlimited 12 months access from anywhere, anytime
Save time and money on travel
Learn at your convenience and leisure
Eligible for a TOTUM discount card
Free Career Support Service
25% Discount on personal Statement and covering letter writing service
Free Access to Over 150 courses for 2 days (48 hours)
Free access to course before you purchase (For selected courses only)


The NCFE Level 3 Certificate in Principles of Customer Service course at South London College is listed in's national courses finder.
Training ProviderSouth London College
Course LocationDublin
Course TypeOnline Learning
Course QualificationLevel 3 Certificate
Course Duration220 Guided Learning Hours
Course Fee329
Entry RequirementsLearners will need to be over the age of 19, and must demonstrate the following: Vocational or academic qualification at Level 2 or higher Basic level of literacy, numeracy and ICT ability In order to qualify for the programme, you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment, along with the following; Proof of educational qualifications You must provide an identification document such as a passport or a driving license. Upon submission of the documents, your application will be reviewed. If you fail to meet the entry requirements of the programme, your application will not be accepted.
Carear PathCustomer Service Manager - £28,329 per annum Customer Service Supervisor - £8.00 per hour customer Service Team Leader - £23,771 per annum
Phone+44 203 884 3001
For more information about South London College, please visit our College page on by clicking here.

Course Provider

South London College

35-37 Ludgate Hill, London, Dublin, United Kingdom. Eircode: EC4M 7JN

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