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Managing Quality and Service Delivery in Healthcare

Online
1.5-3 hours
Free

Course Content

According to the WHO, one in 10 hospital patients in high-income countries suffer some sort of injury while receiving treatment. Low- and middle-income countries have 5.7 to 8.4 million deaths annually related to poor-quality care. This course will teach you how to manage quality care and offer safe, effective, and timely healthcare service. You will also study the theories of quality and explore team-building techniques.

Course Details

CollegeAlison
Course ID192056
Course TypeOnline Learning
Course QualificationCPD Certificate
Course Duration1.5-3 hours
Course FeeFree
Entry RequirementsLike all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary.

At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives.

Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone.
Career PathIn This Free Course, You Will Learn How To
• Identify the different stakeholders in an organisation
• Outline the impact of poor service on patients and shareholders
• Indicate how to measure the quality of service delivery
• Discuss the concept of continuous improvement
• State the need for successful improvement
• Describe how to manage quality standards in health services
• List the principles of quality management
• Summarise the theories of quality
Course Code770

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