Course Description


ITIL® INTERMEDIATE: CONTINUAL SERVICE IMPROVEMENT (CSI) OFFICIAL EXAM is a course run by Study 365, Cavan. It is a 'Online Learning' course . For more information about ITIL® INTERMEDIATE: CONTINUAL SERVICE IMPROVEMENT (CSI) OFFICIAL EXAM at Study 365, please review the details below.


Here is the opportunity for you to take the official exam in ITIL Continual Service Improvement (CSI) to enhance your qualifications. This exam mainly assesses your knowledge in service management, service lifecycle, CSI processes, roles and responsibilities of CSI, technology and implementation requirements of CSI and on the risks and success factors related to CSI.

This exam certificate will impress potential employers and make way for various opportunities in the IT industry. This official exam certificate is internationally recognised and is accredited to a training organisation. After taking this exam in service offerings and agreements, you can go on to take the proceeding exams in ITIL to add up to your qualifications.

All ITIL v3 training and examinations will be discontinued by the end of 2021. 

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Learning Outcomes

  • Learn CSI principles, purpose and objectives and service management as a practice.
  • Understand how CSI processes interact with other processes in the service lifecycle.
  • Understand CSI processes which include activities, methods and functions.
  • Learn about the roles and responsibilities within CSI and how to achieve operational excellence.
  • Understand how to support CSI with technology and implementation requirements.
  • Learn critical success factors and risks related to CSI.

Course Titles

  • Module 01: Course Introduction – VO
  • Module 02: Continual Service Improvement
  • Module 03: 7-Step Improvement Process
  • Module 04: Reporting, Methods, and Technology
  • Module 05: CSI Organization and Implementation – VO

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • The course is aimed at IT Manager, IT Audit Manager, IT Security Architect
  • IT Finance Manager
  • Service Portfolio Manager
  • Availability Manager
  • Individuals seeking to complete the ITIL Expert certificate in IT Service Management.

Method of Assessment

At the end of the ITIL Intermediate: Continual Service Improvement course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Continual Service Improvement.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

The ITIL® INTERMEDIATE: CONTINUAL SERVICE IMPROVEMENT (CSI) OFFICIAL EXAM course at Study 365 is listed in's national courses finder.
Training ProviderStudy 365
Course LocationCavan
Course TypeOnline Learning
Course Fee229
Entry RequirementsThe course requires that learners have an understanding of the ITIL Foundation course and want to progress further in the ITIL scheme.
Carear PathIT Operations Manager - (£45,428 – per annum) IT Security Manager - (£50,473 – per annum) Business Continuity Manager - (£45,959 – per annum) Release Manager - (£39,663 – per annum) Service Portfolio Manager - (£55,043 – per annum) IT Security Architect - (£57,618 – per annum) Other jobs you can get Availability Manager Capacity Manager Supplier Relationship Manager
For more information about Study 365, please visit our College page on by clicking here.

Course Provider

Study 365

New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom, Cavan, United Kingdom

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Study 365
New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom
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