Why study IT Service Management at Griffith College?
Accredited ITIL® Foundation training is provided by IT Knowledge Partners Ltd., accredited by Peoplecert.
On completing this course students can:
- Apply ITIL to improve service support and delivery processes in the workplace.
- Understand the concepts and terminology of ITIL.
- Explain the concept of value creation through services and how each stage of the service lifecycle contributes to the value proposition.
- Understand what service assets mean, and how they are organised around resources and capabilities.
- Understand the importance of measurement as a basis for continual service improvement, across services, processes and technology components.
- Obtain the Foundation Certificate in IT Service Management (ITIL).
