Course Description

Hotel Receptionist and Opera PMS Hotel Booking Software



Hotel Receptionist and Opera PMS Hotel Booking Software is a course run by 1 Training, Dublin. It is a 'Online Learning' course . For more information about Hotel Receptionist and Opera PMS Hotel Booking Software at 1 Training, please review the details below.

Hotel Receptionist and Opera PMS Hotel Booking Software

Course Description:

This Hotel Receptionist & Opera PMS Hotel Software Training course will teach you the basic office skills necessary to excel as a Hotel Receptionist. Build knowledge at your own pace and study various subjects, such as Microsoft Office, Telephone etiquette, the reservation process and database management.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

*Please note that Opera PMS software is not included with this course

What skills will I gain?

  • Produce standard documents and learn how to handle difficult customers
  • Gain practical knowledge of communication over the telephone
  • Become a master of Microsoft Office and Social Media handling
  • Understand accurate data management and record keeping
  • Learn how to efficiently arrange travel and accommodation
  • Learn best practice for management and customer service

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Hotel Receptionist & Opera PMS Hotel Software Training Certificate.

Course Curriculum Total Units : 40

Module 01
Professional Receptionist Training Course Objectives
The 90: 90 Principle to create a powerful first impression
Hot Telephone Tips
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers

Module 02
Practice good telephone skills
Managing database and company files
Booking or Reservation procedure
Deal effectively with security and safety issues
Successful Meetings & Minutes
Meeting Arrangements
Arranging Business Travel and Accommodation
Email Tutorial
How to use Social Media to promote your company
Minute Taking
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks

Module 03
Opera Log In and Log Out, Main Screen
Profile Creation and Amendments
Profile Notes
Finding Reservations – 2 ways
Rate Query Screen
Creating Reservation
Preferences and Features Requests
Amending Reservation
Cancelling Reservation
Check In (2 Ways)
Check out
Cashiering Posting Charges
Cashiering Splitting and Transferring Charges
Cashiering Routing
Alerts
Traces
Room Status, Out of Order and Out of Service
Opera Reports

The Hotel Receptionist and Opera PMS Hotel Booking Software course at 1 Training is listed in Courses.ie's national courses finder.
Training Provider1 Training
Course LocationDublin
Course TypeOnline Learning
Course Fee30
Entry Requirements• You must be 16 or over • You should have a basic understanding of English and basic IT knowledge • You will need a computer or tablet with internet connection and Microsoft Office installed on to it (or access to one)
Carear Path• Switchboard Operator • Front Desk Operator • Front Desk Supervisor • Front Desk Manager • Hotel Receptionist [sg_popup id=148266]
Phone+44 208 610 9650
For more information about 1 Training, please visit our College page on Courses.ie by clicking here.

Course Provider

1 Training



63/66 Hatton Garden, 5th Floor, Suite 23, London. EC1N 8LE, Dublin, United Kingdom. Eircode: EC1N 8LE

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