Harness the power of generative AI tools to boost efficiency and improve customer engagement in this free online course. Integrating generative AI into sales and customer service processes offers organisations a chance to optimise their strategies and achieve remarkable success. With AI-driven insights, sales teams can better understand customer needs and deliver personalised experiences on a large scale.
| College | Alison |
| Course ID | 195863 |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | What You Will Learn In This Free Course • Distinguish between traditional AI and generative AI • Identify practical applications and limitations of generative AI tools • Explain the role of generative AI in streamlining lead research and automating personalised outreach efforts • Describe ways in which generative AI can enhance customer service • Outline the benefits of staying compliant and transparent with privacy laws • Discuss the key principles of responsible generative AI use |
| Course Code | 7579 |
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