This business English course introduces you to common English words and phrases you can use to communicate effectively in emails, phone calls and business meetings. We explain how to write professional emails using formal and informal language. We show you how to prepare for phone calls, handle complaints over the phone and leave messages. We also teach you how to schedule and chair business meetings to help you master corporate communication.
| College | Alison |
| Course ID | 192134 |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • List the components of a professional email • Select professional phrases used to handle inquiries, discuss deadlines and request action in an email • Define ‘diplomatic language’ and explain how it is used to handle conflict and express opinions • Describe how to prepare and make business calls • Recognize when to use first names or last names during phone calls and business meetings • Apply active listening skills during a telephone conversation • Define ‘small talk’ and describe its importance in business meetings • Plan a successful business meeting • Generate formal and informal meeting agendas • Discuss how to appropriately ask for clarification or interrupt a speaker during a business meeting • Identify colloquial and formal expressions to use when writing an email to a business contact • Explain how to handle complaints professionally |
| Course Code | 987 |
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