*Empowering the Individual QQI Level 5 Live and Online via Zoom

• List ways in which people with an intellectual disability are typically disempowered by society and by service providers

• Define what is meant by a customer-driven service

• Define person-centred planning

• List the common elements underlying all person-centred planning approaches

• Use graphics and posters to support, facilitate, and document the person-centred planning process

• Organise a series of meetings with a person with an intellectual disability and members of their circle of support as part of the person-centred planning process

• Support a person with an intellectual disability to develop a personal profile that describes their:

  • Identity

  • Unique gifts

  • Hobbies, interests, and passions

  • Skills, talents, and resources

• Facilitate a person with an intellectual disability, with the support of their circle of support, to:

  • Identify their dreams and goals for the future

  • Identify the supports needed to achieve those goals

  • Develop an action plan outlining goals, strategies, timelines, and responsibilities

• Explain the concept of empowerment in terms of social roles, status, and power

• Outline the reasons underlying the disempowerment of people with an intellectual disability

• Explain the relationship between empowerment and the need for support

• Explain the concept of social role valorisation

• Explain the eight characteristics of best-practice customer-driven services:

  • Choice

  • Control

  • Full community inclusion

  • Long-term supports

  • Community supports

  • Continuous quality improvement

  • Assistive technology

  • Person-centred planning

• Outline ways in which a customer-driven service empowers people with an intellectual disability

• Describe a value system for evaluating service provision to individuals with an intellectual disability

• Explain how person-centred planning empowers individuals and links to a value system for evaluating services

• Outline the main steps of the person-centred planning process

• Explain the role of the circle of support

• Outline ways of overcoming communication challenges with people with an intellectual disability

• Evaluate a service provided to a person with an intellectual disability in terms of empowerment and disempowerment

• Evaluate service provider practices, policies, and funding against best-practice customer-driven service criteria

• Explain ways in which conflicts of opinion can be effectively resolved

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