Learn essential modern quality management standards and how to effectively apply quality management practices today. This free online Diploma in Quality Management course will introduce you to crucial quality management standards and concepts. The course will also give you a rundown of the quality management concepts such as Cost of Quality and Total Quality Management(TQM). Quality management plays an increasingly important role in businesses around the world, and this course will prepare you for this important function.
| College | Alison |
| Course ID | 186777 |
| Course Type | Online Learning |
| Course Qualification | CPD Diploma |
| Course Duration | 10-15 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world's largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Describe an overview of Quality Management. • Define Total Quality Management and its tools. • Explain Total Quality Management tools and external benchmarking. • Describe and explain ISO 9000. • Explain service quality management. • Describe Six Sigma Quality. • Describe what Cost of Quality means and how it is measured. • Define what Service Quality is. • List examples of service industries. • Define the dimensions of service quality (reliability and responsiveness). • Describe what is meant by customer satisfaction. • Explain what the service quality gap means. |
| Course Code | 1273 |
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