Course Description

Diploma in Office Administration and Reception - Level 4

Diploma in Office Administration and Reception - Level 4 is a course run by South London College, Dublin. It is a 'Online Learning' course with a duration of 15 Guided Learning Hours. Diploma in Office Administration and Reception - Level 4 gives a Course Qualification of Diploma. For more information about Diploma in Office Administration and Reception - Level 4 at South London College, please review the details below.

Diploma in Office Administration and Reception – Level 4

Are you a receptionist or an office administrator looking to hone your skills to thrive within the competitive industry? Then look no more, as this course in Diploma in Office Administration and Reception – Level 4 is all you need to come away as a skilled individual with immense knowledge on office administration and reception. This course is an accredited certification that could open many doors for interested individuals, given they have a recognised qualification at level 3 or above in a related disciple.

This comprehensive course will first introduce you to the roles, duties and responsibilities of an office administrator and a receptionist. You will learn everything about these two fields from their importance within the organisation, to their role in providing administrative support, leaving no room for confusion. Working with a team is common in both roles, and hence this course also includes modules that will guide you on how to keep your team motivated and to equip them with the right tools to succeed.

Vital skills such as telephone handling skills, communication skills, meeting skills and leadership skills that are needed for a prosperous career in administration and reception will also be sufficiently trained through this course, followed by tutor guidance on how to handle a difficult customer to gain their trust and loyalty. This course will also cover the broader areas such as businness ethics, administration procedures and many more to further strengthen your knowledge on administration and reception.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*South London College is an approved reselling partner for ABC Awards courses under Global Edulink

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Course Curriculum
1: Administrative Procedure
2: Administrative Support
3: Telephone Etiquette
4: Business Writing
5: Time Management
6: Meeting Management
7: Taking Meeting Minutes
8: Business Succession Planning
9: Communication Strategies
10: Handling A Difficult Customer
11: Organisational Skills
12: Business Ethics

Who Is This Course Aimed at?

Office Administrators and Administrative Assistants
Individuals who are temporarily employed and want to gain administrative skills
Anyone who wants to learn more about Office Administration and Reception and further their career

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Other benefits

Written and designed by the industry’s finest expert instructors with over 15 years of experience
Repeat and rewind all your lectures and enjoy a personalised learning experience
Unlimited 12 months access from anywhere, anytime
Excellent Tutor Support Service (Monday to Friday)
Save time and money on travel
Learn at your convenience and leisure
Eligible for a TOTUM discount card
Free Career Support Service
25% Discount on personal Statement and covering letter writing service
Free Access to Over 150 courses for 2 days (48 hours)
Free access to course before you purchase (For selected courses only)

The Diploma in Office Administration and Reception - Level 4 course at South London College is listed in's national courses finder.
Training ProviderSouth London College
Course LocationDublin
Course TypeOnline Learning
Course QualificationDiploma
Course Duration15 Guided Learning Hours
Course Fee199
Entry RequirementsLearners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT. A recognised qualification at level 3 or above in any discipline.
Carear PathOffice Administrator – £17,456 per annum Administrative Assistant – £16,910 per annum Receptionist – £16,271 per annum Personal Assistant – £25,139 per annum Executive Assistant – £30,573 per annum Receptionist / Telephone Operator – £15,821 per annum
Phone+44 203 884 3001
Course CodeQLS-03802
For more information about South London College, please visit our College page on by clicking here.

Course Provider

South London College

35-37 Ludgate Hill, London, Dublin, United Kingdom. Eircode: EC4M 7JN

Make Enquiry

Please insert your contact details and any additional information you require and we will forward your request to South London College

Captcha code        I confirm I have read the Cookie Information, Terms and Conditions and Privacy Policy and I agree to join the community.