Course Description

Diploma in Customer Service



Diploma in Customer Service is a course run by 1 Training, Dublin. For more information about Diploma in Customer Service at 1 Training, please review the details below.

Diploma in Customer Service

Course Description:

Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

Course Curriculum Total Units : 44
1. Customer Service Principles
2. Customer Service Essentials
3. Setting Customer Service Goals & Objectives
4. Communication Skills for Customer Service
5. Customer Service Techniques
6. How to Manage Customer Service Team
7. Improving Your Customer Service Leadership
8. Leading Customer Service Team
9. Teamworking and Team Building
10. Handling Customer Complains
11. How to Work with Unhappy Customers
12. How to Gain Back Lost Customers
13. Telephone Techniques
14. Telephone Etiquette
15. Telephone Customer Service
16. Power of Telephone Courtesy
17. Internal Customer Service
18. Customer Service at Call Centres
19. Social Intelligence
20. Negotiation Skills
21. Time Management
22. Work Life Balance
23. Stress Management at Workplace
24. Safety in the Work Place

What skills will I gain?

  • The fundamentals and principles of customer service
  • Communication skills – both in person and on the telephone
  • The power of telephone manner and customer service for call centres
  • How to manage a customer service team, team work and team building
  • Handling complaints and working with unhappy customers
  • Internal customer service
  • How to gain back lost customers
  • Setting customer service goals and objectives
  • Various customer service techniques

What is the target audience?

  • Job hunters & School leavers
  • College or University student & graduates
  • Anyone hoping to work in, or who already works in a customer service role (such as: financial, retail or hospitality)

How will I be assessed?

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Customer Service Diploma. Anyone eligible for certification will receive a free e-certificate, and printed certificate.

The Diploma in Customer Service course at 1 Training is listed in Courses.ie's national courses finder.
Training Provider1 Training
Course LocationDublin
Course DurationGuided Learning Hours 72
Course Fee20
Entry Requirements• You must be 16 or over • You should have a basic understanding of English and basic IT knowledge • You will need a computer or tablet with internet connection (or access to one)
Carear Path• Reception (Hotel, Medical, Veterinary, etc.) • Call Centre • Finance • Retail • Travel • Local Authority • Government
Phone+44 208 610 9650
For more information about 1 Training, please visit our College page on Courses.ie by clicking here.

Course Provider

1 Training



63/66 Hatton Garden, 5th Floor, Suite 23, London. EC1N 8LE, Dublin, United Kingdom. Eircode: EC1N 8LE

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