Course Description

Diploma in Customer Service - Level 4



Diploma in Customer Service - Level 4 is a course run by Global Edulink, Dublin. It is a 'Online Learning' course with a duration of 365 Days. Diploma in Customer Service - Level 4 gives a Course Qualification of Diploma. For more information about Diploma in Customer Service - Level 4 at Global Edulink, please review the details below.

Overview:

Providing excellent customer service is important for every business that views its long-term viability.  This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base.  The Diploma in Customer Service Level 4 introduces learners to the key elements of customer service and what it takes to become an effective customer service supervisor or manager. It is a comprehensive training enabling learners to develop sound of customer service techniques and how to apply them into real-world situations.

The course covers the specifics of how customer service works in multiple industries. Learn how to create a positive impression, learn how to deal with customer queries and improve your customer communication skills. The philosophy of the course is to enable learners become successful as individuals who play an important role as customer service manager in different industries.

The Diploma in Customer Service Level 4 course will enable learners to become proficient in customer service management and ensure it improves the productivity and growth of an organisation. It is also an educational course for students who want to gain employment in the customer service industry, and learn the essential actions of providing excellent customer service in any related position.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Those who successfully completed the course will be awarded the Level 4 Diploma in Customer Service by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Course Code: QLS-03792

Awarding Body (Accreditation)

ABC Awards is an Ofqual regulated, leading national awarding body which develops diverse, high-quality vocational qualifications for all ages and abilities post-14. Founded in 1998, ABC Awards is a leading national awarding organisation with a long-established reputation for high quality support and services to the educational sector. ABC Awards are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. If you gain an ABC Awards accredited qualification with Global Edulink, you will demonstrate a high level of skill, and will come away with many more opportunities open to you.

The Diploma in Customer Service - Level 4 course at Global Edulink is listed in Courses.ie's national courses finder.
Training ProviderGlobal Edulink
Course LocationDublin
Course TypeOnline Learning
Course QualificationDiploma
Awarding Body DetailsAwarded the Level 4 Diploma in Customer Service by ABC Awards
Course Start Date26th October 2018
Course End Date26th October 2019
Course Duration365 Days
Course Fee304
Entry Requirements• Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT. • A recognised qualification at level 3 or above in any discipline.
Carear PathOnce you successfully completed the Level 4 Diploma in Customer Service you will be qualified to work in the following positions. The qualification will also put you in line to demand a higher salary or job promotion. • Customer Service Manager • Customer Service Team Leader • Customer Service Supervisor • Assistant Manager – Customer Service Others jobs you can get • Customer Service Associate • Customer Service Representative Other Benefits • Written and designed by the industry’s finest expert instructors with over 15 years of experience • Repeat and rewind all your lectures and enjoy a personalised learning experience • Gain access to quality video tutorials • Unlimited 12 months access from anywhere, anytime • Excellent Tutor Support Service (Monday to Friday) • Save time and money on travel • Learn at your convenience and leisure • Eligible for a NUS discount card • Free Career Support Service • 25% Discount on personal Statement and covering letter writing service • Free Access to Over 150 courses for 2 days (48 hours) • Free access to course before you purchase (For selected courses only)
Phone+44 2037431666
Course CodeGEL658
For more information about Global Edulink, please visit our College page on Courses.ie by clicking here.

Course Provider

Global Edulink



CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
Dublin
Dublin
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