Course Description

Diploma in Customer Service - Level 3



Diploma in Customer Service - Level 3 is a course run by Global Edulink, Dublin. It is a 'Online Learning' course with a duration of 08 Hours. Diploma in Customer Service - Level 3 gives a Course Qualification of CPD. For more information about Diploma in Customer Service - Level 3 at Global Edulink, please review the details below.

Overview

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic Customer Service Level 3 online course.

This excellent Customer Service Level 3 accredited online course has been created to give learners a thorough understanding and appreciation of the necessity for outstanding customer service within companies. Learners will come away from this Customer Service Level 3 accredited online course with an understanding of customer service and legislation, and extensive knowledge of customer communication in business.

In addition, this Customer Service Level 3 accredited online course will teach you how to create a positive impression, how to appropriately deal with requests, queries, and issues, and how to maintain customer relations. This Customer Service Level 3 accredited online course is suitable for learners of all abilities.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. An effective support service and study materials will build your confidence to secure your qualification.

Course Curriculum

  1. Customer Service and Legislation
  2. Customers and Communication in Business
  3. Creating a Positive Impression Among the Customers
  4. Dealing With Requests, Queries and Issues
  5. Customer Relationship
  6. Feedback and Sales

Course Objectives

  • Understand customer service and legislation
  • Understand customer communication in business
  • Learn how to create a positive impression
  • Learn to appropriately deal with requests, queries, and issues
  • Learn to maintain customer relations

Course Description

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Method of Assessment

At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Certification

Successful learners will be awarded a Level 3 Diploma in Customer Service.

The Diploma in Customer Service - Level 3 course at Global Edulink is listed in Courses.ie's national courses finder.
Training ProviderGlobal Edulink
Course LocationAthlone, Westmeath
Course TypeOnline Learning
Course QualificationCPD
Course Duration08 Hours
Course TimeAll delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).
Course Fee69
Entry RequirementsLearners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.
Carear PathOn the successful completion of this course in customer service, you will be qualified to work for a number of job roles in the customer service industry. This certificate can also be used as a foundation to expand your knowledge on the subject or to take progressive steps in your career. Below listed are few of the job roles this course will qualify you for, along with the average UK salary per annum • Customer Service Manager - £27,760 per annum • Account Coordinator - £21,616 per annum • Call Centre Supervisor - £21,384 per annum • Account Manager - £26,573 per annum • Concierge - £19,636 per annum • Customer Care Executive - £19,653 per annum
Phone+44 2037431666
For more information about Global Edulink, please visit our College page on Courses.ie by clicking here.

Course Provider

Global Edulink



CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
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