Course Description

Diploma in Customer Service and Opera PMS Software Training - Level 3

Diploma in Customer Service and Opera PMS Software Training - Level 3 is a course run by South London College, Dublin. It is a 'Online Learning' course with a duration of 35 Guided Learning Hours. Diploma in Customer Service and Opera PMS Software Training - Level 3 gives a Course Qualification of Diploma. For more information about Diploma in Customer Service and Opera PMS Software Training - Level 3 at South London College, please review the details below.

Diploma in Customer Service and Opera PMS Software Training – Level 3

Learn all what it takes to be a successful receptionist or a front office professional by enrolling in this highly detailed course in Diploma in Customer Service and Opera PMS software Training – Level 3. This course is a complete guide that will not only educate you on the hotel/hospitality industry’s customer service, but will also get you up to speed with the most popular Opera PMS hotel software. This accredited certification is a guaranteed way to get into the hotel/hospitality industry, provided you own a recognised qualification at level 3 or above in a related disciple to enroll in this course.

Customer service is all about answering customer questions or solving customer issues with regards to purchases. Therefore, this course aims to improve your communication skills to solve customer issues and to gain the trust and loyalty of the customers. You will also understand how to improve the relationship with your customers and on how to ask for feedbacks and reviews on the service provided to them. This way you will realise the quality of your service and the areas that need improvement.

Many of the course modules will discuss about the Opera PMS hotel software and its functionality. Our tutors will enlighten you on its importance in the hotel/hospitality industry and on how to work with it to derive maximum benefits. This course will also help you develop various skills such as customer booking, reservation, check-in, check-out and many more that are needed to work in the front office of a hotel/establishment. By the time you are done with this course, you will possess everything needed to get into or progress substantially within the hotel/hospitality industry.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*South London College is an approved reselling partner for ABC Awards courses under Global Edulink

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Course Curriculum
1: Customer Service And Legislation
2: Customers And Communication In Business
3: Creating A Positive Impression Among The Customers
4: Dealing With Requests, Queries And Issues
5: Customer Relationship
6: Feedback And Sales

Who Is This Course Aimed at?

Customer Service Supervisors and Managers
Anyone who wants to learn about customer service.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Other benefits

Written and designed by the industry’s finest expert instructors with over 15 years of experience
Repeat and rewind all your lectures and enjoy a personalised learning experience
Unlimited 12 months access from anywhere, anytime
Excellent Tutor Support Service (Monday to Friday)
Save time and money on travel
Learn at your convenience and leisure
Eligible for a TOTUM discount card
Free Career Support Service
25% Discount on personal Statement and covering letter writing service
Free Access to Over 150 courses for 2 days (48 hours)
Free access to course before you purchase (For selected courses only)

The Diploma in Customer Service and Opera PMS Software Training - Level 3 course at South London College is listed in's national courses finder.
Training ProviderSouth London College
Course LocationDublin
Course TypeOnline Learning
Course QualificationDiploma
Course Duration35 Guided Learning Hours
Course Fee149
Entry RequirementsAt least six months to one year of work related experience A recognised qualification at certificate level Team Leaders and Supervisors are eligible to take this course Students looking to have a career in customer service management
Carear PathCustomer Service Manager – £27,782 per annum Customer Service Team Leader – £23,157 per annum Customer Service Supervisor – £19,487 per annum Assistant Manager, Customer Service – £20,522 per annum Hotel Floor Manager – £20,753 per annum Customer Service Associate – £18,802 per annum Customer Service Representative – £17,907 per annum Hotel Receptionist – £16,116 per annum
Phone+44 203 884 3001
Course CodeQLS-03793
For more information about South London College, please visit our College page on by clicking here.

Course Provider

South London College

35-37 Ludgate Hill, London, Dublin, United Kingdom. Eircode: EC4M 7JN

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