Learn the important skills to deliver excellent customer service in this free online customer service training course. This free online course is for those who are interested in learning to become customer service representatives or are seeking to improve their skills. This customer service certification will teach you the important skills you need to learn and practice to become excellent at customer service. You will learn how to develop the right attitudes toward relating with customers, the general dos and don’ts and importance of making a good impression.
| College | Alison |
| Course ID | 187922 |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Compare traditional platforms and social media platforms used by businesses in customer service • Discuss the importance of developing the right attitude as a customer service representative • List and discuss the skills customer service reps must posses • State the qualities customers consider important that customer reps should have • List the things a customer rep must not do when dealing with a customer • Discuss how to manage customers on the phone and in front of the customer rep at the same time • List phrases a customer rep should not use when speaking to a customer • State the guidelines for choosing a wardrobe for work |
| Course Code | 3846 |
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