Course Description

Dealing With Aggressive People

Dealing With Aggressive People is a course run by Protrain, Wicklow. For more information about Dealing With Aggressive People at Protrain, please review the details below.

This In Company course is for staff who are regularly faced with aggressive and or confrontational customers. These situations are traumatic and stressful. The correct format for dealing with aggressive people is not rocket science. In fact, once people learn the correct techniques for Managing violence and aggression, they will automatically use them again and again as they work so well. Our Dealing With Aggressive People course focuses on identifying the different types of behaviour, developing participants assertiveness skills, providing an exceptional service, considering our work colleagues, communication skills and handling complaints professionally.

The Dealing With Aggressive People course at Protrain is listed in's national courses finder.
Training ProviderProtrain
Course LocationRedcross, Wicklow
Course DurationOne Day
Course FeePOA
Phone1800 989 543
For more information about Protrain, please visit our College page on by clicking here.

Course Provider


Suite 3, 12 Millbrook Court, Redcross, Wicklow, Ireland

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Suite 3
12 Millbrook Court, Redcross, Wicklow
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