Course Description

Conflict Resolution in the Workplace

Conflict Resolution in the Workplace is a course run by 1 Training, Dublin. It is a 'Online Learning' course . For more information about Conflict Resolution in the Workplace at 1 Training, please review the details below.

Conflict Resolution in the Workplace


Conflict resolution is not as uncommon as one believes. Statistics state that nearly £33 billion is spent on attempting to resolve conflicts in the workplace. Statistics also indicate that instead of focusing on core organisational goals, the top management spends a quarter of their time dealing with conflict. There are tangible and intangible effects of conflict, and loyalty, honesty and teamwork are tangible effects which are unceremoniously thrown out whenever there is conflict in a work environment. The Conflict Resolution in the Workplace course provides a comprehensive understanding of how conflict happens in the workplace, common issues that lead to such conflicts and how to reduce friction in order to ensure there is a positive and healthy atmosphere and effective workforce.

Key modules will be fully explored to give you an excellent understanding of appropriate techniques that can counter conflicts and minimise disputes amongst employees. These resolution techniques can be applied to a number of disagreements to bring about a positive outcome. This course is suitable, particularly if you are in a management position to understand how conflict can have a negative impact on employees in terms of their mental health and performance. When there are frequent disputes it can lead to a reduction in productivity, thereby, affecting the overall success of an organisation. Taking the steps to minimise such conflicts will ensure that employees remain on top of their game, while being a productive and high-performing workforce.

Conflict Resolution in the Workplace features practical tips and guidance on how top management can have a positive impact if conflicts are handled appropriately. It is more productive to reach compromises, share differences of viewpoints respectfully and build good partnerships with each other. This is a CPD certified course which demonstrates to potential employers that you are continually developing yourself, and will make you a desirable candidate across a number of industries.

Why You Should Consider Taking this Course at 1Training?

1Training is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD. At 1Training, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the Course. Learners who register will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

Learning Outcomes

  • Learn key concepts and theories related to conflict management
  • Acquire knowledge of effective conflict resolution techniques
  • Learn to take a proactive approach to resolve issues to lead to a better working environment
  • Learn why it is important to have a good team rapport

Course Curriculum
1: The Causes and Symptoms of Conflict at Work
2: Resolving Conflict
3: The Five Conflict Modes
4: Using the Modes
5: Assertiveness
6: Making Positive Outcomes

This course is recommended for,

  • Supervisors and Managers who want to develop effective conflict resolution methods
  • Individuals starting out in leadership roles
  • Established managers who want to enhance their skills

Method of Assessment 

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Pass Mark: 70%


Upon the successful completion of the course, you will be awarded the ‘Conflict Resolution in the Workplace’ Certificate.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Awarding Body

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

The Conflict Resolution in the Workplace course at 1 Training is listed in's national courses finder.
Training Provider1 Training
Course LocationDublin
Course TypeOnline Learning
Course Fee19
Entry Requirements• Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy. • A sound educational background is recommended
Carear Path• Supervisors – £28,000 (Approximately) • Managers- £30,000 (Approximately)
Phone+44 208 610 9650
For more information about 1 Training, please visit our College page on by clicking here.

Course Provider

1 Training

63/66 Hatton Garden, 5th Floor, Suite 23, London. EC1N 8LE, Dublin, United Kingdom. Eircode: EC1N 8LE

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