Explain the role, purpose, and different forms of expression of conflict within group and organisational settings.
Discuss both the theoretical and practical dimensions of conflict management and conflict resolution, highlighting the key similarities and differences between the two approaches.
Demonstrate detailed knowledge of a range of conflict management methods and strategies, including problem-solving, negotiation, passive and smoothing approaches, adversarial approaches, compromise, withdrawal, and avoidance.
Examine the role, functions, and styles of mediation and negotiation in the effective management of conflict.
Apply a variety of intervention methods to address conflict situations in group and organisational contexts.
Demonstrate effective conflict management skills within organisational environments.
Present an analytical framework for understanding, analysing, and managing conflict in group or organisational settings.
Critically evaluate the strengths and limitations of one’s personal conflict management style within group or organisational contexts.
Demonstrate best practice approaches to managing conflict in group or organisational environments.
Assessment:
This course is assessed in the following ways:
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| College | Forus Training |
| Course ID | 194302 |
| Course Type | Online Learning |
| Course Qualification | Level 6 Higher Certificate |
| Awarding Body | QQI |
| Awarding Body Details | Conflict Management |
| Course Start Date | 10th March 2026 |
| Course End Date | 12th May 2026 |
| Course Duration | 8 weeks |
| Course Time | The course is accessible online, with a mixture of virtual sessions and self directed learning. Tutor support is provided throughout the course. |
| Course Fee | 380 |
| Entry Requirements | This course is open to anyone interested in doing it provided you fulfil some or one of the following criteria: Have completed the Leaving Certificate, and/or You may also be eligible if you have relevant life and work experience, in this case you may need to speak to the tutor and discuss your previous work experience or furnish the tutor with a CV and work references. |
| Career Path | This course leads to an award on the National Framework of Qualifications. Students who successfully complete this programme may use their credits towards completing a higher level of study. Students who successfully complete this Major Award can also use the Certificate as the basis for entry into selected courses in Third Level Colleges and Universities. |
| Course Code | 6N2775 |
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