Certificate in Medical Reception and Terminology

Course Modules

Medical Reception

1. Role of a Receptionist
2. Medical Reception Service Skills
3. Time Management, Ethics and Professionalism
4. Maintain Patient Records
5. Effective Business Communication
6. Introduction to Microsoft Word
7. Using Microsoft Excel
8. Workplace Health and Safety
9. First Aid and Medical Emergencies
10. Customer Relationship Management
11. Optional module: Introduction to Medtech Evolution

Medical Terminology

1. Scope and Nature of Medical Terminology
2. Anatomical Terms and Structures
3. Medical Equipment and Procedures
4. Pharmacological Terminology
5. Musculoskeletal System
6. Cardiovascular, Lymphatic and Immune System
7. Respiratory and Reproductive Systems
8. Digestive and Excretory Systems
9. The Skin
10. Nervous and Sensory Systems