Certificate in Building Emotional Intelligence

The whole area of Emotional Intelligence (‘EQ’) has grown exponentially in recent years, as individuals and organisations harness the core principles and use them to huge advantage in both their personal lives and within their workplaces. EQ is much sought after by employers, and particularly so in these uncertain times, as reported in the article by Lyndsey Jones in The Financial Times of 6th January 2020 entitled “Work in the 2020s: 5 Essential Skills to Succeed”. Some of the core areas covered in this course will be developing self-awareness, self-regulation, motivation, empathy, responding to conflict, and communication. The ability to respond and adapt appropriately to constantly evolving situations is an invaluable key skill in today’s world.

The course is aimed at those with a general interest in raising their level of awareness around the important area of emotional intelligence, and also those holding management or leadership positions who wish to expand their skills set. The course will take a coaching approach to some of these topics. There is no prior knowledge of the subject area required.

Course Themes 

Developing your Emotional Intelligence.
Self-management and Relationship Management.
Creating Psychological Safety and having Difficult Conversations.
Building Resilience and Performance.
Developing a Coaching Culture.