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Customer Service Course (QQI level 6)
Online Learning Course by The Open College - Leopardstown, Co. DublinThis newly updated QQI Level 6 Customer Service course is designed to enable the learner to gain a detailed understanding of the customer service function within an organisation and to facilitate the development of effective customer service skills. The programme is suitable for persons already working in a customer services role who would like a recognised qualification…
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Customer Service QQI Level 5
Classroom Based, Customer Care, Relations & Service Course by Limerick College of Further Education - LimerickThis course is designed for learners who wish to gain an understanding of the value of the customer service discipline and who wish to learn effective customer service within a work, social or voluntary environment, operating independently or as part of a team. COURSE DESCRIPTION • Principles of customer service within a range of environments,…
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Quality Customer Service
Online Learning, Customer Service Course by Institute of Public Administration - Ballsbridge, Co. DublinQuality Customer Service is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instil an ethos of exceptional customer service into the culture and workings of an organisation. It will focus attention…
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Managing Customer Service
Customer Service & Care Course by TSS Training - DublinThis half-day programme is aimed at managers, supervisors and team leaders who have customer service staff reporting to them and who want to learn some techniques to create a more positive and customer focused company.
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Customer Service For Technical Employees
Customer Service & Care Course by TSS Training - DublinHow important are your service engineers and technical support people to the over-all success of your business? Most progressive organisations realise if they do not look after their customers correctly the competition will. Your service engineers and technical support people play a key role in providing a quality customer service to all your clients. They…
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Customer Service
Customer Service & Care Course by TSS Training - DublinThis one-day course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.
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Telesales & Customer Service
Customer Service & Care Course by TSS Training - DublinThis programme is aimed at Sales Support, Admin & Customer Service staff who interact by phone with new or existing customers on a regular basis. During the course we will cover the main disciplines of best practice customer care and how to professionally deal with in-bound telephone calls and sales enquiries. We also cover the…
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Customer Service Secrets
Customer Service & Care Course by Customer Focus - Dundalk, Co. LouthThis course is aimed at customer facing staff, in an informal, interactive, relaxed learning environment and delivered in 90 minutes. This is designed to allow you and your staff to deliver an exceptional customer experience and in turn convert more sales.
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Increase Profitability With Improved Customer Service
Customer Service & Care Course by Customer Focus - Dundalk, Co. LouthThis three hour programme gets to the core of customer service and focuses on using customer care techniques to help your business increase sales, retain those valuable customers and improve your bottom line. This training is delivered in an engaging, informal and interactive manner and will have your team walking away with a customer service…
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Managing Customer Service
Customer Service & Care Course by Communications Group - DublinProviding customers with the best service possible is one of the most important objectives that any company has. At the completion of this course, staff will be motivated to and will possess the skills necessary to deliver the best service to your customers
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International Customer Service Training
Customer Service Course by DCM Learning - DublinImagine an environment in which people are truly connected to their work and want to provide the best service possible to their customers. Our highly practical 1 day course has the ultimate goal of providing your staff with the tools to provide a consistently high quality customer experience when dealing with international customers over the…
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Customer Service via Email & Online Chat
Customer Service Course by DCM Learning - DublinIf you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but youve got to make…
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Customer Service Excellence Workshop
Customer Service & Care Course by DCM Learning - DublinIn this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review…
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Customer Service via Telephone Workshop
Customer Service Course by DCM Learning - DublinThis Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently…
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Customer Service Training Course
Customer Service Course by DCM Learning - DublinImagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers. Our highly practical 1 Day Customer Service training has the ultimate goal of providing your staff with…
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Upselling for Customer Service Training
Customer Service & Care Course by DCM Learning - DublinFor many of us, the thoughts of upselling might bring up images of sleazy salespeople trying to line their pockets by selling us extra stuff we dont need. Unfortunately, sometimes that does happen. What if you could make your customer feel like an upsell is helping them, then youll both win. Did you know? 70%…
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Customer Service Breakthroughs
Customer Service Course by Priority Management Ireland - Ashbourne, Co. MeathLearn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a “moment of truth” for your company, understand your pivotal role in achieving your organization’s financial and marketing objectives. Master the skills to treat customers on the basis…
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Customer Service and Complaint Handling
Customer Service Course by Samson Training - Dublin City South, Co. DublinThis course will provide participants with the essential skills necessary for dealing with customers. Participants will develop a greater understanding of customer needs and how to deal with these needs confidently and efficiently.
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Building a Customer Service Strategy Training Course
Customer Service & Care Course by Revolution Learning & Development - DublinFor any business to be successful it needs to have a customer service culture embedded into it. This culture should be top down and strive to deliver exceptional service at every interaction with a customer.
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Customer Service Management Training Course
Customer Service Course by Revolution Learning & Development - DublinIf you manage a customer service team or have customer service managers in your business, this Customer Service Management training course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.
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Customer Service Training Course
Customer Service Course by Revolution Learning & Development - DublinFind out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.
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Customer Service Training Course
Customer Service Course by Irish Training Institute - Dun Laoghaire, Co. DublinThis Customer Service Training Course is designed for anyone who is in a front-line or support position and provides a service to external and internal customers. This can be by using the phone or face-to-face interaction.
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Customer Service
Sales Course by Sales Performance - DublinThis two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service. This will be achieved by understanding the logical and emotional motivations of a customer to buy or continue using a service that your company provide. Participants will learn how to become more flexible…
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Customer Service Training
Customer Service & Care Course by Premier Training - Dublin City South, Co. DublinCustomer service training providers develop their courses around moments of truth. These moments of truth are based on what you do to either add or subtract to your customer relationship. For example a negative moment may lead the customer having an unconstructive feeling about the company where as if you have a positive relation with…
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FETAC Level 5 Award in Customer Service
Classroom Based Course by City Colleges - DublinA highly practical qualification in the critical area of Customer Service. The Course has been designed to improve the skills of individuals who have no formal training in Customer Service by providing a comprehensive toolkit that covers key aspects of providing customer care. You will gain an understanding of the role of the customer service…
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