Courses in Redcross

Appraisal Skills and Performance Management areall about improving the effectiveness of your staff. Done badly, performance management is time wasting and breeds cynicism and frustration. Done well, appraisal is a valuable management tool. Appraisals help managers direct activities towards the objectives of the business. A good performance management system will motivate and re-motivate staff, leading…

This Assertiveness Skills Course is designed to boost the self-esteem of participants and to allow them be able to communicate with people in a more confident manner. By the end of our popular and practical course delegates will have the confidence and ability to communicate with others no matter what the situation or message to…

The effective Understanding and Management of Change is absolutely critical to creating highly successful and the correctly targeted – outcomes. Unfortunately, because we tend to underestimate the time and thinking required to do this, coupled with only a scant appreciation of the tools and processes which will add tremendous value to our efforts, many initiatives…

This Customer Service Course is for front line staff dealing with customer service issues. At the end of this hugely popular customer service course, participants will have a greater understanding of customer needs and expectations. Participants will have the confidence to deal with any given situation in a professional and personal way. Participants on this…

This In Company course is for staff who are regularly faced with aggressive and or confrontational customers. These situations are traumatic and stressful. The correct format for dealing with aggressive people is not rocket science. In fact, once people learn the correct techniques for Managing violence and aggression, they will automatically use them again and…

This Debt Collection Course gives staff the skills needed to collect outstanding debt in a firm but professional manner, ensuring prompt payment.

This Digital Marketing Course is for business professionals, business owners and business unit managers who wish to leverage their visibility in the digital world. This Digital Marketing Course can deliver amazing results, if conducted in a structured way. Too many organisations are merely getting caught up in the online buzz. This digital marketing course will…

Our course helps delegates understand the legal framework, examine options and develop the skills to tackle inappropriate behaviour. Bullying and harassment are destructive to the recipient, the perpetrator and the organization. They can be challenging for management to deal with. A dignity at work policy, with clear procedures, is a vital management tool for any…

This in company Effective Communication skills course, is for anyone looking to develop their current communication skills.

This in Company Financial Awareness Course will give participants some of the practical tools used by modern organisations to understand their true financial position.

This In Company Interviewing Skills Course is for Managers, Human Resource Executives or anyone involved in the recruitment process who wants to develop their current interviewing skills. By the end of our course delegates will: Understand the recruitment process, about job descriptions & job specifications, the selection process, behavioural interviewing, the STAR method of interviewing…

his in companyInventory ManagementCourseis for Staff who need to improve their Inventory Management Skills, thus enabling them to make informed and positive contributions to their organisation’s future performance.

This popular in company leadership course is for Senior Managers, Supervisory staff, and key employees, who need to maximise the efficiency of their teams through leadership, In fact, once people have attended our leadership course they will have developed some very useful and practical skills that they will automatically use again and again as they…

This management skills course is for anyone new to a management role or anyone needing to develop their current management skills. This course, whilst practical and enjoyable, is designed to give participants the skills and confidence to manage staff professionally. By the end of our course delegates will: understand the role and skills of the…

This Managing Meetings Course is for staff who are regularly involved in meetings who wish to improve their professional meeting skills. The correct format for attending and running meetings is not rocket science. In fact, once people learn the correct techniques to manage a meeting, they will automatically use them again and again as they…

This minute taking course is for anyone new to minute taking or anyone wanting to develop their current minute taking skills. By the end of our course delegates will: understand the role and responsibilities of a minute-taker, be able to take effective and relevant meeting notes, Know how to write clear, accurate and concise minutes.

Performance Management of Your Team Members

Performance Management of Your Team Members

This In Company Presentation Training Course is designed for participants who want to make natural and informative presentations to groups of people regardless of size. By the end of our Presentation Training course delegates will: Learn the importance of planning a structure of a presentation, Know how to communicate to different audience needs, Develop techniques…

This Project Management Course is for anyone newly involved in managing projects and project teams.At the end of this project management course, participants will have a greater understanding of The basics of project management, The skills of goal and objective setting, The role and skills of a project teams, Project management, tools and Project management…

This project planning course is designed for managers new to or who may need to update their project planning skills. Successful organisations throughout the world recognise and acknowledge the crucial importance of project planning in achieving and maintaining their success. This course is designed to be intensely practical and focuses on achieving project objectives within…

This Reception Skills Course is for existing Receptionists or those new to the role.The course tutor will help delegates attending our receptionist skills course understand their own professional strengths and weaknesses. As a result of attending this receptionist skills course delegates will be capable of maximising their productivity. In fact, once people learn the correct…

At the end of this module participants will have the skills to clearly identify the most suitable candidate for the position and will have the techniques to interview the candidate in a professional, transparent and efficient manner.

This Report Writing Course is for people who wish to improve their ability to prepare and deliver any form of business information in a written format, i.e. via reports, letters or emails. The correct format for creating interesting and factual reports and letters is not rocket science. In fact, once people have attended our course…

The course tutor will help delegates attending our stress management course understand their own stress levels and what causes them. As a result of attending this stress management course delegates will be capable of managing their stress levels and well being. In fact, after people have experienced our stress management course and worked with our…

This Supervisory Management Course is for anyone new to a supervisory role or anyone wanting to develop their current supervisory skills. By the end of our course delegates will: understand the role and skills of the supervisor, leadership, motivation and goals, teams and delegation, time management, development of staff and coaching skills and cultural diversity,…

This Telephone Skills Course is for anyone who needs a professional and efficient manner on the telephone. The course tutor will help delegates attending our telephone skills course understand their own strengths and weaknesses on the telephone. As a result of attending this telephone skills course delegates will be capable of maximising their professionalism on…

This short in company train the trainer course is for anyone new to a training role or anyone looking to develop their current training skills. By the end of our train the trainer course delegates will: have a managers understanding of training, they will be able to develop a model for curriculum development, they will…

This practical In Company Course is for key employees and existing managers who need to acquire a practical understanding of warehouse operations to enable them to make positive contributions to their organisation’s future performance.