Courses in Dundrum

Being assertive is the art of getting understood by others by being neither aggressive nor passive, but by stating your needs clearly and effectively. This course explores a way of communicating and behaving with others that helps people to become more confident and assertive.

This course prepares delegates for the task of assessing Training & Development Needs for their organisation, using the Systematic Approach. With Systematic Training, the requirements of jobs, tasks and skills are analysed this eliminates wasted time and effort in unnecessary training. The best way of doing a job is identified and training is developed to…

The pressure to perform often drives teams to make fast decisions and communicate in short-hand, thinking all along that doing so gets them better team performance. Unfortunately, in the effort to speed up and deliver, teams get bogged down and deliver what doesn’t really matter. Team effectiveness and performance means collaboration, not individual competition -…

Business Coaching can be applied to both individuals and teams at any level within an organisation to help both employees and the organisation grow and become more effective. As Businesses grow and expand employees who have always been loyal and hard working can get stuck in old routines which are no longer productive or appropriate.…

This Call Centre Training will provide attendees with the essential skills for dealing with customers. You will gain a greater understanding of customer needs and expectations, the confidence to deal with any given situation in a professional and personal way and a practical knowledge of how to provide answers, relate, control and close every customer…

The Dealing with Difficult People training programme will help you identify why people are difficult and improve your confidence in dealing with them. By dealing compassionately with frustrated or angry people and taking action to fix their problems you can restore trust and confidence. You can even create a relationship that is stronger than it…

This current, insightful and highly practical course aims to equip staff with the correct skills to offer excellence in customer service. It focuses on the what, why and how of delivering high quality customer care, where staff consider their customers and see the impact of poor communications on customer relationships. It focuses on the key…

This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those reps who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are customised…

This programme is designed for potential Supervisors/Team Leaders. We all know how difficult it can be to move from working alongside people to managing them. This course will prepare attendees for a Supervisor/Team Leaders role by helping them with the transition from being a member of the team to being in a supervisory role.

This course will equip attendees with the skills required to run effective meetings. We are all familiar with the meeting about meetings syndrom where we run from one meeting to the next, with all the meetings running over time and serving very little purpose. On the other hand, business meetings can be very useful and…

This programme is designed for managers who wish to enhance their skills in motivating and dealing with people. It will help them discover the behaviour and skills necessary to improve team performance. Equipping attendees with the skill to deal with the more complicated facets of managing a team whilst keeping everyone motivated.

This negotiation skills training course is ideal for anyone directly involved in negotiation on a day to day basis. Individuals often fail in negotiations because they have had no grounding in basic negotiation skills. Key strategy and actions can be deployed to enhance the outcome of your negotiations, prevent losses and increase gains for you…

This one day training course is highly interactive, it will arm attendees with the skills and mindset required to bring them to a new level of confidence, ability and excellence as a presenter. All attendees get experience in presenting which is supported by feedback and coaching, banishing all fears and doubts they may ever have…

This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those shop assistants who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are…

This sales coaching programme is designed for Sales Managers. It can serve to either introduce beginners to the world of coaching sales reps TO BE THE BEST THEY CAN POSSIBLY BE or indeed refresh those managers who are not so new to the world of coaching.

One to one coaching of reps results in significant increases in performance. Coaching helps transfer learning from the sales training programmes into the workplace. The coach shadows the sales person for an entire day by either listening to their sales calls or accompanying them to clients meetings. The Coach observes the rep and coaches them…

This programme is designed to provide Supervisors/Team Leaders, with the skills to effectively manage their people. Attendees will gain an invaluable insight into the knowledge, skills and attitudes that competent managers need. These skills and practical methods will help you to communicate effectively with your staff; ensuring a motivated productive team.

This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those reps who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are customised…

Successful time management is crucial if you are to succeed in business, this Course will give you a set of skills to help you successfully manage your time so the majority of it is spent on high-priority tasks. You will discover how to manipulate your work schedule so you can fit more into the day…

This course will equip you with the confidence and skill to stand up in front of others as the ‘expert’. People expect a lot when they go on a course, you need to be well prepared and able to handle whatever happens in the training room in a professional manner. This course will equip you…