Customer Care, Relations & Service courses in Ireland

Overview: A qualification like this will dramatically improve your CV and make you much more employable. This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development. This qualification is aimed at…

Overview: Every business wants to provide outstanding customer service in terms of improving their growth and visibility in the industry. Providing customer service does not always come easy to employees. It is a skill that needs to be learned and an art that needs to be mastered.  The Advanced Diploma in Customer Service and Opera…

Overview: Providing excellent customer service is important for every business that views its long-term viability.  This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base.  The Diploma in Customer Service Level 4 introduces learners to the key elements of customer service and…

Course duration:       6 weeks – 4 hours once a week (24 hours)  The aims of the course will be threefold  Aim 1: The first objective of this course is to improve the agents’ elocution and pronunciation, mainly working on the mechanics of their speech. The trainer will make sure that the agents slow down their…

Could you be a great leader? Whether you already work in a management position, or are hoping to rise to management level, there is always room to improve. This Fundamentals of Management course will give you a thorough education in how to manage a team of any size. The course begins with an in depth…

Overview Customer service is a critical component in any company. The Level 3 Certificate in Principles of Customer Service will provide learners with an in-depth look of what it takes to work in a customer service job. Customer service is relevant to multiple industries and sector. The course will equip learners with the required principles…

DIT’s innovative MBS in Retail Management is a unique specialist post-graduate degree and the only masters programme of its kind offered in the Republic of Ireland for individuals seeking to break the exciting and fast-paced retail industry. The part-time masters programme is two years in duration and is delivered by an expert academic team with…

Overview: Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on customer service. If you or your staff have to deal with customers either face to face or over the telephone, then effective customer care training is essential…